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Pool Problems, Customer service problems, you must read this review! - pool
wow, where do I start? the pool I was supposed to get and paid for was discontinued, should have cancelled order then it gets worse! The installers came to install the wrong pool, it was all together, they went to put ledges on and I heard him call the office and tell them these are not the ledges for the pool, whomever was on the other line said to make them fit! I then witnessed the installers breaking tabs on each cap, then screw caps on to pool. they left, the skimmer was leaking really bad, so I called up Island rec and they sent me a different skimmer admitting to me that they were having problems with the one they sold me! couple of weeks go by, I notice the pool is uneven, they emptied the pool, re leveled it and I refilled it and they told me I was responsible for the chemicals again!! A few more weeks go by and the caps one by one started coming off the pool, called them up again, they came back and silicone the caps on!! 2 months went by, caps started falling off again! They ordered me new ledges and caps (THE SAME ONES). they put them on and long behold, they started to warp and caps were falling off again!! They finally 2 1/2 years later send me the correct caps and ledges! Go to buy a sand filter for my pool, sales rep assured me all parts and adapters were included, I went home, could not connect to pump!! go back to island rec, they give me adapter, I go home agsin to install.... WRONG adapter... go back to island rec eric and Matt the managers tell me they cannot give me the adapter because pump is discontinued!! they send me to another pool supply place to get piece, that I would have to pay for!! they didn't have it, went back to island rec and Mark tells me there is nothing he can do, I have to find the part myself, says if I keep giving him an attitude, he would have police remove me. (I really have no reason to be irate after all these problems)! got nio where with them, they stink, constant problems and they treated me like it was my fault!!
"I forwarded my review to my friends and to the company I reviewed. They told me they would never replace the product I bought there but when they saw the review they made good." Anonymous